Sciatica PRO+ Refund Policy

1.1 This policy governs orders for Sciatica PRO+ placed through the checkout on getsciaticapro.com and fulfilled by Getsciaticapro in the role of USA Authorized Sciatica PRO Retailer.

1.2 It does not govern orders placed with any other retailer, marketplace seller or third party. Those transactions are subject to the terms of whoever accepted payment for them.

1.3 Where this policy and any summary of it elsewhere on this website differ, this page governs. The summary written for buyers is on the guarantee page and states the same facts in ordinary language.

1.4 Nothing in this policy limits any right a buyer holds under applicable consumer law.

Defined terms are capitalised where they appear in the clauses below.

3.1 Every pack on the published ladder is eligible. No rung is excluded and no pack attracts different terms from any other.

3.2 Goods may be returned opened, part-used or empty. The condition of the bottle does not affect eligibility.

3.3 Any bonus supplied with an Order under the published pack additions is provided at no charge. No deduction is made in respect of a bonus when a refund is calculated, and the Buyer is not required to return a bonus item in order to obtain one.

3.4 An Order is eligible once. A refunded Order cannot be refunded a second time, and a subsequent Order opens a new Window of its own.

3.5 Eligibility attaches to the Buyer named on the Order. A refund is settled to the card that paid and is not transferred to another person or another instrument, save where clause 7.4 applies.

4.1 The Window is 60 consecutive calendar days.

4.2 The Window opens on the Purchase Date. It does not open on the date of dispatch, the date of delivery, or the date on which the Goods are first taken.

4.3 Days on which the Goods are in transit fall inside the Window. No extension is made in respect of them.

4.4 A request is made in time if the Buyer contacts the Desk under clause 10 on or before the final day of the Window. The date on which the returned parcel is received is not the operative date, provided the Authorisation was requested in time and the Goods are then sent without undue delay.

4.5 Weekends and public holidays are counted. The Window is expressed in calendar days throughout, whereas the processing period at clause 7.2 is expressed in business days, and the two should not be conflated.

5.1 Goods must not be despatched to the Desk before an Authorisation has been issued.

5.2 An Authorisation is obtained by contacting the order desk under clause 10 and supplying the order identifier, the name on the Order and the email address used at the checkout.

5.3 The Desk will supply a return reference and the return address. The return address for the purposes of this policy is 546 Fifth Avenue, Floor 6, New York, NY 10036, USA.

5.4 Goods received without an Authorisation may be refused by the carrier or held unprocessed until the Order can be identified. The Desk accepts no liability for delay arising from a return sent without one.

5.5 The Buyer shall enclose, inside the parcel, the full name on the Order, the email address used at the checkout and the order identifier. A parcel that cannot be matched to an Order cannot be settled.

6.1 Carriage on the return leg is borne by the Buyer. The Desk does not supply prepaid labels and does not reimburse return postage.

6.2 Outbound carriage charged on an Order is a charge for a delivery that has been performed. Where an Order attracted a carriage charge of $9.99, that sum is not refunded. Orders shipped without a carriage charge are unaffected by this clause.

6.3 Risk in the Goods remains with the Buyer until the parcel is received by the Desk. The Buyer is accordingly advised to use a tracked service.

6.4 The tracking reference is the Buyer's proof of despatch. Where a parcel cannot be located and no tracking reference exists, the Desk is unable to verify that the Goods were sent and no refund falls due under this policy.

6.5 The Buyer should retain the tracking reference until Settlement has appeared on a card statement.

The two periods are consecutive rather than concurrent, and the second is outside the Desk's control.

7.1 A refund is calculated as the sum paid for the Goods, subject to clause 6.2.

7.2 The Desk shall process an eligible refund within 3 to 5 business days of receiving and checking the returned parcel.

7.3 Settlement to the paying card is performed by the Buyer's card issuer and ordinarily takes a further 5 to 10 days. That period is not within the Desk's control and cannot be shortened by it.

7.4 Where the paying card has been closed or reissued, the Buyer shall notify the Desk before the refund is processed so that an alternative route to Settlement can be arranged.

7.5 Refunds are made in United States dollars. Any difference arising from a currency conversion performed by the Buyer's issuer is a matter between the Buyer and that issuer.

• Goods not purchased through the checkout on getsciaticapro.com.
• Requests first made after the final day of the Window.
• Return carriage, and outbound carriage already charged and performed under clause 6.2.
• Consequential loss of any kind, including loss of time.
• Any outcome in health. This policy is a commercial term governing money and goods.

8.1 For the avoidance of doubt, nothing in this policy constitutes a representation about the effect of the Goods. The Goods are a dietary supplement whose label claims support for nerve health and clinically studied ingredients, and no further claim is made or implied by the existence of a refund term.

8.2 In particular, no term of this policy should be read as a representation that the Goods affect sciatica. Sciatica arises from mechanical compression of a nerve root, commonly by a lumbar disc or by stenosis, and the clinical literature describes its assessment and management accordingly. A BMJ clinical review sets out the same position.

8.3 Statements about the Goods on this website have not been evaluated by the Food and Drug Administration, and the Goods are not intended to diagnose, treat, cure or prevent any disease.

9.1 An Order may be cancelled before the Goods are handed to the carrier, by contacting the order desk under clause 10.

9.2 Where a cancellation is accepted before dispatch, the full sum paid is refunded including any carriage charge, and clause 6.2 does not apply.

9.3 Once a dispatch notification has been issued the Order can no longer be cancelled under this clause. The Buyer's remedy is a return under clauses 4 to 7.

9.4 A request to amend a delivery address is not a cancellation and is dealt with operationally rather than under this policy. The shipping page sets out the practical position.

Notice under clauses 4, 5 and 9 is given to the order desk. Notice given elsewhere is not effective for those purposes until it reaches that desk.

10.1 The order desk is the only route able to identify an Order, and is therefore the only route by which an Authorisation may be obtained.

10.2 The website address publishes and corrects these pages. It holds no access to the checkout, to shipment records or to any payment instrument, and a refund request sent there is not effective notice until it has been passed to the order desk.

10.3 The office hours published for the website desk are Mon–Fri 9:00am–5:00pm ET. The contact page sets out the two routes in full, including what to have to hand before either is used.

• The order confirmation email, which carries the order identifier.
• The Purchase Date, since the Window is measured from it under clause 4.2.
• The dispatch notification and the carrier tracking reference for the outbound parcel.
• The Authorisation reference issued under clause 5.3.
• The tracking reference for the return parcel, required by clause 6.4.
• The card statement showing the original charge, and later the Settlement.

11.1 The Desk retains its own records of an Order and does not require the Buyer to produce documents in the ordinary case. The list above exists because every dispute that becomes difficult becomes difficult at the point where one of those six items is missing.

11.2 A Buyer who holds all six can establish the entire history of an Order without assistance, which is the position this policy is written to make possible.

12.1 The terms applicable to an Order are those published on this page on the Purchase Date.

12.2 Where this page is amended, the Desk states the date of last review in the footer of every page on this website. At present it reads September 30, 2026.

12.3 Amendments are not applied retrospectively to Orders already placed.

12.4 A Buyer who believes a statement on this page is inaccurate is invited to write to the website inbox listed in the site footer. Corrections are made to the page itself and move the review date forward, and the about page describes that process.