Contact Sciatica PRO+ Support

The first five rows are the reason this table is at the top of the page rather than the bottom.

One line in that table matters more than the other seven put together: the email address in this site's footer cannot look an order up. It reaches the people who write these pages, who have no view of the checkout, no view of a shipment and no ability to move money. A refund request sent there has to be passed along, and passing it along costs a day.

So the routing rule is short. Anything with an order attached goes to the telephone. Anything about a sentence published on this website goes to [email protected].

There is no separate sales mailbox on this product. Order questions travel by telephone or through the checkout itself, and this desk would rather say so than publish an address that nobody is reading.

The order desk is reached on +1 (193) 039-0175, the number published in the footer of every page on this website and on your order confirmation.

It is the route for everything transactional: a parcel that has not arrived, a tracking number that never came, an address typed wrongly, a short shipment, a bottle whose lot code does not match, and every stage of a refund from the authorisation to the settlement.

The telephone is faster than writing for anything that needs a decision, because a decision taken during a call is taken once. Writing is better where you want a record, and the form below sets out what a written account needs to contain to be worth sending.

The website desk is [email protected], answering Mon–Fri 9:00am–5:00pm ET. It handles what is published here: a factual error, a broken link, a figure that disagrees with the label, a privacy request, or a press enquiry.

It is the right address for a correction and the wrong one for everything transactional. Nobody reading it can open your order, so a question about a parcel sent here spends a day being handed on before anyone able to answer it sees it.

A correction that arrives with a source attached, or a photograph of the label, is usually made within the week. The page itself is changed and the review date advances with it, which the about page sets out as a process.

The terms in full are on the refund policy page, and the guarantee page covers the same ground as a set of questions. Every pack carries the same 60 days, measured from the day the card is charged, and a part-used bottle is no obstacle.

• The order ID. At the top of your confirmation email, and the fastest way to shorten every conversation on this page.
• The email used at the checkout. It is how an order is found when the ID has gone astray.
• The date you ordered. The window is counted from it, so an approximate date is worth less than an exact one.
• Which pack. Two bottles at $158, three at $207 or six at $294.
• The tracking number, if the question is about a parcel, together with what the carrier's last scan said and when.
• The lot code from the bottle, if the question is about the product itself. It should read SCI-26/GE-2574, and the batch page explains what that reference does.

Both of the first two are published in the footer of every page on this website as well as here.

The middle row carries the warning that matters. An unannounced parcel arriving at the returns address has nothing on the system to match it to, so the authorisation call comes before the postage rather than after it.

The third row is a different organisation. Sciatica Pro+, Akron, OH 44301 distributes the label and has no part in an order placed here, so a question about a delivery sent there will not find the right desk.

Neither desk on this page is a medical service, and neither can assess leg pain, interpret a symptom or tell you whether this capsule suits your circumstances. That is a matter for a clinician who can examine you, and MedlinePlus is a reasonable plain-language starting point for reading about the condition itself.

What the desks can do is factual. The website desk can tell you what the label prints and point at the research behind each amount; the order desk can tell you what was shipped and when. Neither can go further, and neither should be asked to.

Two more limits are worth naming. Nobody here can change the formula, the label artwork or the seller's advertising elsewhere. And nobody here can extend the 60-day window, because it is a term of the sale rather than something a desk hands out on request.

The third row is not a support route, but it answers one question better than either desk can: what the packs cost right now.

Email to the website desk is answered inside published hours rather than overnight, so a message sent late on a Friday is a Monday reply. Anything urgent, which in practice means anything with a parcel or a window attached, belongs on the telephone.

The checkout deserves its row. Prices on this website were re-checked against the live checkout for this revision, and the pricing page reproduces them, but a live payment page is always the authority on its own figures.